Guest Reviews

photo Guest Reviews
Jeff Thompson
15:43 10 Jul 17
Over on a couple of days work and added social as first time in Gibraltar. Recommended this place by my work colleagues and they gave me a cracking choice. Although there is hotel works currently in place these do not put off your stay, this hotel is a perfect location and venue for your trip to Gibraltar. Nice friendly arrival had one of the new rooms, which was very comfortable indeed, free wifi, swimming pool etc. Used the restaurant/bar in the evenings for food, everything I had very nice and reasonable with each evening different entertainment. I should have gone out for a different venue but the hotel entertainment of flamingo dancing and good music on the other evenings I had no need. There appears each evening always something different and its clearly advertised. As I said, location is excellent with more or less central to the town and the shopping Main Street. Cable car is about 12 minutes away to the fantastic Top of the Rock; the Popular Casement Square is also about ten minutes with good restaurants, pubs and the famous Gibraltar Glass Factory. I loved the stay here, a very good hotel indeed and would strongly recommend indeed. Thank you for a great stay and welcome.
photo Guest Reviews
Stabilisers FC
14:06 03 Jul 17
We had an Amazing stay with you at the Eliot, we have stayed before the refurbishment and can honestly say the hotel gets better each time. The food was simply delicious (compliments to the chef) and the staff were friendly and accommodating for all our needs. Our Rooms were two of the refurbished levels and very clean and decorated to a high standard with good facilities and serviced very well. Entertainment was of a high quality and throughly enjoyable. We will be coming back again this year as our family are Gibraltarian, which is the reason we have always stayed before with you. Thank you all for such a relaxing and care free stay. We would highly recommend your hotel.
photo Guest Reviews
Gregory Matoorah
22:05 22 Jul 17
Friendly staff and floor manager. Great family atmosphere. Rooftop pool and live music on the veranda on Fridays. Saturdays there is live music on the local public stage next door so weekends are pretty lively. Food is good and fresh, portions are generous. 4 star hotel that's on the way to 5 star. I can recommend it thoroughly.
photo Guest Reviews
William Gilpin
18:22 11 Nov 17
We have just returned from a 3 night mini break at this hotel. To begin the hotel is very well located in the centre of town, and although the hotel is undergoing a major refurbishment it did not cause us any bother at all, we were worried about some of the very negative reviews recently, but as I have said we had no bother, bearing in mind that for most visitors it would be likely that they would be out and about in Gibraltar when the works were being carried out, (i.e. as advised to us between 9am and 6pm). Breakfast was excellent with no problems regarding anything that any resident wanted, fresh fruit, breads, the "usual" fry goodies and very good yoghurt's. Our room was one that had been refurbished with an enormous bed, along with free safety deposit box, large flat screen TV with all the channels one needed and finally a brand new bathroom. Oh I nearly forgot to mention the rooftop terrace area, which although having a lot of work being done at present even though it at present does not have bar/cafe/restaurant there, it does have a great swimming pool that I can highly recommend, even though it was November.
photo Guest Reviews
Colby Wetmore
19:56 05 Jul 17
We had a room on the 7th floor with a beautiful view of the water. The staff were very lovely and added an extra nice quality to the overall experience. We had an older room so it was dated but they are in the process of renovations so next time we stay there I think it will be much better. Excellent fish and chips. Everything we had on the menu was very good and we ate all of our meals at the hotel.
photo Guest Reviews
14:19 16 Jul 17
Have stayed at The Elliot previously, based on that experience decided to return. Staff are friendly, attentive and always ready to help out. I would particularly like to thank Attila from the Veranda Bar who takes time to converse and make you feel welcome. The only negative for this stay was that the room air conditioning wasn't very effective. It was fine on my last visit which was in December and far cooler, but in the summer heat and humidity it can be difficult to get to sleep. I'm sure that this will be sorted out with the current refurbishment and I very much look forward to staying here again.
photo Guest Reviews
Michael Smith
07:39 01 Aug 17
A very nice Hotel with everything that you need when staying away from home. The pool is small but very nice and the water was perfect. Only issue at the moment is building work going on and the pool area not finished. Was of course warned about this before booking so was expecting it. Once finished I would give this Hotel top marks.
photo Guest Reviews
Roger J
19:32 17 Sep 17
Lovely stay in Gibraltar. Didn't know the hotal was being refurbished when we booked only found out a couple of weeks before departure, however, the room was acceptable. The staff more than made up for the inconvenience they were very helpful and attentive especially Kat the receptionist who arranged an amazingly trip to Morocco which we would strongly recommend, and the waiters where nothing was too much trouble for them.
photo Guest Reviews
Ian Moorcroft
08:44 23 Oct 17
Nice hotel, we've stayed before, but undergoing refurbishment at the moment. We were advised of this prior to our stay, but unfortunately there was no mention that the balconies would be covered in scaffolding. The updated rooms are nice but the keys/locks are a bit awkward. I also had to ask for housekeeping on the second day as our room was not cleaned. The new pool looks nice, but there is building work going on all around it. There were also some very noisy guests there during our stay so unfortunately this was the least enjoyable of our three stays.
photo Guest Reviews
Harriet Yeates
11:12 26 Oct 17
I have scored this at 8 as the current refurbishment does impact though in fairness only a little. The whole team welcomed us and were most helpful. I have to particularly singe out Lorraine who did all she could to meet our requests. We had a most enjoyable few days.
photo Guest Reviews
Linda Henderson
13:56 10 Nov 17
Very nice remodeled room (although the floor tile person was definitely sloppy)! Front desk service was excellent. Remodeling noise was not pleasant but understandable and within the designated hours. The refilling of the breakfast buffet was too slow (on the third day we actually got potatoes and bacon at the same breakfast) but the selection and prep were good. With a few tweeks and the remodel completed I can certainly see this getting a 10 in the future.
photo Guest Reviews
T Kennington
17:59 18 Jan 18
Great place.. was being renovated when we stayed but no disruptions from the workers. Would be keen to stay again once all work is completed
photo Guest Reviews
Tony Hunter
15:59 31 May 17
In general our stay was quite reasonable. Will elaborate IF the subject matters arise. POINTS TO MAKE:- On arrival was NOT located on floor requested(No problem). My request was for a TWIN room, was presented with a DOUBLE (again no major problem, staff quickly resolved it).1. Suggest a toilet brush be facilitated. 2. Instructions regarding AIR CON (appeared non provided). 3. I was told by a local, a letter was left for me on arrival, did not appear (can not confirm) Staff were helpful in attempting to find same. 4. Half way through BREAKFAST was requested to move table to assist preparation for a larger group, we did. (Again, no major problem, just a slight inconvenience.) I booked the facilities on line, not requesting any sort of discount etc. In general all went quite smoothly, the staff were in the main were very helpful, although the odd ONE OR TWO, had a problem with their English, especially in the restaurant . Our stay was not hampered in any of these comments and our stay at YOUR hotel was enjoyable, I would recommend it other persons visiting your establishment. I do hope the alterations are completed soon. Regarding the bathroom, as an afterthought, I believe the shower floor in Room 218, may need some attention. Do hope these comments help.
photo Guest Reviews
Frances Ackland
21:16 18 Sep 17
The renovations seriously affect enjoyment of the hotel. We had planned to use the pool but didn't as the surrounding area is not relaxing. We couldn't use the room balcony because of the scaffolding. All staff were friendly, helpful, efficient. Jesus in the restaurant was particularly pleasant and helpful. The food was excellent, fresh and delicious. We had a renovated room, but the trim in the bathroom was already deteriorating. The bed was comfortable. Housekeeping was very poor, some days our bed was made, some days not. Bins not emptied, towels never replaced, or folded, coffee not replaced, cups washed some days, not on others. Others had pool towels placed in their room, we did not, I have no idea whether this was intentional or not. We stayed 4 nights. It's hard to say whether I would recommend this hotel. It's location is very convenient, but until the renovations are completed visitors should be aware of the disruption. The housekeeping standards are not in keeping with the rest of our experience here.
photo Guest Reviews
Mr Simpson
11:06 30 Sep 17
Refurbished room was nice, but final inspection must've been missed (paint splash on new switches/power outlets). Room was lovely but bearing in mind we're a family of 3, there was nowhere to put our clothes, so they had to stay in suitcase. Breakfast was chaotic, as there was clearly not enough seating inside for the number of guests staying. View from balcony was of scaffolding but this was expected & explained at booking. Pool was freezing & also part of a building site - not a pleasant place to be. Understanding that the hotel is in the process of being renovated, the room rate did not reflect this. I understand the hotel needs to remain open while this is going on, but should really have less guests staying so that the breakfast area isn't so chaotic.
photo Guest Reviews
Prince Radebe
14:10 03 Oct 17
Drilling noise unbearable on all floors with renovations in progress. Fortunately subsides after 6pm. Otherwise a very good, cozy and conveniently located hotel with good vantage point over the entire Gibraltar
photo Guest Reviews
Keith Mutch
13:13 20 Nov 17
Was not told about major refurbishment, No pool, scafolding all around and restaurant closed so had to use bar for breakfast which was very overcrowded. Room, which had not been upgraded was clean and a nice size for our stay. Staff were on the whole very good apart from breakfast when most got very stressed. Should be excellent when the refurbishment is completed.
photo Guest Reviews
Jan Lane
07:36 29 Jan 18
For a, considered, upmarket hotel it was disappointing. I believe the daily rate to be inflated purely because it is capturing the bride market. It is being refurbished and their rate should reflect that. The room was refurbished but the colouring and furnishings were less than expected. The clean was average, bed large high and comfy. The bathroom good but you had to put the toilet seat cover down to flush the loo. The English cooked breakfast was varied. Opens at 07.00 we arrived at 08.00 well within open hours and the breakfast, which was stored in lidded containers, was lukewarm. No staff advised you of procedure for ordering hot drinks, a fellow guest called the waiter for us. The decaf coffee I ordered came in a sachet!!!!!! I asked if there was a perforated choice, he said he'd look and never came back!! The whole place disappointing
photo Guest Reviews
Robert Phillips
12:13 16 Feb 18
we were not told about extensive works going on. we would not have stayed had we known. we stayed in room 609 and drills started at 9am until 6pm. cranes out the back window. no pool facilities or roof terrace. staff attitude wasnt great.
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